Epoxy Garage Solutions
Privacy Policy
A legal disclaimer
Epoxy Garage Solutions Privacy Policy
Last updated: 05/01/2026
Epoxy Garage Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a booking or inquiry, request a quote, communicate with us, or use any of our services.
By using our website or providing your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
When you:
Submit a booking request
Request a quote
Fill out contact, customization, or questionnaire forms
Upload project photos
Communicate with us by phone, text message, or email
Create or use a customer account
You may provide:
Full name
Email address
Phone number
Service address
Garage size, color selection, and project details
Photos you upload, if applicable
Preferred scheduling information
Payment information, processed securely through our payment provider
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Pages visited
Device type
Cookies and tracking data
Referral source or campaign tracking information, such as UTM links or QR code campaigns
This information is used to improve website performance, understand customer interest, measure marketing performance, and improve the customer experience.
2. How We Use Your Information
We use your information to:
Respond to your inquiries
Provide quotes or service estimates
Schedule and manage appointments
Prepare proposals, contracts, invoices, and project records
Process payments
Send confirmations and important project updates
Communicate about your quote, scheduling, project status, and customer support needs
Improve our website and customer experience
Maintain business records for billing, taxes, compliance, and legal purposes
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. SMS/Text Message Communications
If you choose to opt in to receive text messages from Epoxy Garage Solutions, we may use your phone number to send messages related to your quote, scheduling, project updates, reminders, customer support, and other service-related communications.
Message frequency may vary. Message and data rates may apply.
You can opt out of receiving text messages at any time by replying STOP to any text message. You may reply HELP for help.
Consent to receive text messages is not a condition of purchase.
We do not sell, rent, or share SMS opt-in information or phone numbers with third parties for their marketing purposes. We may share SMS-related information only with service providers who help us deliver text messages, operate our business, or comply with legal requirements.
SMS-related information may include:
Your phone number
Your SMS opt-in status
Message delivery and interaction data
Information you provide in response to text messages
4. Payment Information
All payments are processed securely through Wix Payments, QuickBooks, or another trusted payment partner.
We do not store full credit card numbers on our servers.
5. Sharing Your Information
We only share your information when necessary, including:
With trusted service providers, such as payment processors, email providers, SMS providers, scheduling tools, accounting tools, and website hosting providers
If required by law, subpoena, court order, or government request
To protect our rights, safety, property, customers, or business operations
To prevent fraud or unauthorized activity
In connection with a business transfer, merger, or sale, if applicable
We do not share customer information with unrelated third-party marketers.
6. Data Storage and Security
We take reasonable steps to protect your information, including:
Secure website hosting through Wix
Encrypted transmission using HTTPS
Limited access to business records
Secure payment processing
Password-protected business tools and accounts
However, no online system or mobile communication system can be guaranteed to be 100% secure. By using our website or communicating with us electronically, you acknowledge these risks.
7. Cookies and Tracking Technologies
Our website may use:
Wix analytics
Standard cookies
Marketing or campaign tracking links
Optional third-party tools, such as Google Analytics or advertising tracking tools, if enabled later
These tools help measure traffic, improve site performance, understand customer interest, and evaluate marketing campaigns.
You may disable cookies in your browser, but some site features may not work correctly.
8. Your Rights
Depending on your location, you may have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of certain information, where legally allowed
Opt out of marketing messages
Opt out of SMS messages by replying STOP
To make a privacy request, contact us at:
customerservice@epoxygaragesolutions.com
9. Data Retention
We keep your information only as long as needed to:
Provide our services
Maintain project records
Maintain tax, accounting, and business records
Resolve disputes
Enforce agreements
Comply with legal or regulatory requirements
Generally, customer project records may be kept for 5–7 years or longer if needed for business, tax, warranty, legal, or compliance purposes.
10. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect information from children. If we learn that we have collected information from a minor, we will take reasonable steps to delete it.
11. Links to External Sites
Our website may contain links to third-party websites or tools, such as payment portals, scheduling platforms, or document signing services.
We are not responsible for the privacy practices, security, or content of third-party websites.
12. Updates to This Policy
We may update this Privacy Policy from time to time.
When we do, we will update the “Last updated” date at the top of this page.
Continued use of our website or services after updates means you accept the revised Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
Epoxy Garage Solutions
Email: customerservice@epoxygaragesolutions.com
Phone: (737) 394-7577
Service Area: Greater Austin metro area and surrounding suburbs
Accessibility Statement
Epoxy Garage Solutions
Last updated: 11/17/2025
Epoxy Garage Solutions (“we,” “us,” “our”) is committed to ensuring that our website is accessible to all people, including individuals with disabilities. We strive to provide a positive online experience for every visitor by following best-practice accessibility standards.
We believe everyone deserves equal access to the information and services we offer.
1. Our Commitment
We aim to make our website usable and accessible for the widest possible audience.
To achieve this, we work toward complying with:
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WCAG 2.1 Level AA (Web Content Accessibility Guidelines)
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Accessibility best practices recommended for Wix-hosted websites
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Modern usability and browser compatibility standards
While we are continuously improving, we take accessibility seriously and treat it as an ongoing priority.
2. Accessibility Features on Our Website
Our website includes accessibility tools and design practices such as:
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High-contrast text and background colors
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Large, readable fonts
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Clear headings and structured layout
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Logical navigation menus
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Keyboard-friendly structure
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Alt-text for images when applicable
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Responsive design that adapts to all screen sizes
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Compatibility with screen readers and assistive technologies
Wix’s built-in accessibility features are also active to provide additional support.
3. Ongoing Improvements
We regularly review our website to improve accessibility, including:
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Updating alt text and image descriptions
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Improving clarity of headings and labels
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Ensuring buttons and clickable elements are easy to identify
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Testing layout updates for mobile-screen accessibility
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Reviewing new pages and features for accessibility issues
If we discover an issue, we work to address it promptly.
4. Third-Party Content
Some parts of our website link to third-party platforms (such as payment processors, embedded forms, or external scheduling tools).
We cannot control or guarantee the accessibility of websites owned by third parties, but we select reputable services known for their accessibility.
5. Need Assistance? We’re Here to Help.
If you have difficulty navigating our website, booking a service, or accessing any information, please contact us.
We will gladly provide assistance by phone, email, or text.
Contact Information
Epoxy Garage Solutions
📧 customerservice@epoxygaragesolutions.com
📞 (737) 294-7677
Serving the greater Austin metro area and surrounding suburbs
6. Feedback
Your feedback helps us improve.
If you notice any accessibility issues or have suggestions for making our website easier to use, please let us know.
We appreciate your time in helping us make our site better for everyone.
Terms & Conditions
A legal disclaimer
Welcome to Epoxy Garage Solutions (“we,” “us,” “our”).
By using our website or booking a service, you agree to these Terms & Conditions.
1. Service Area & Scope
We provide epoxy floor coating services within the greater Austin metro area and surrounding suburbs. We primarily serve residential customers but may accept commercial projects at our discretion. Service availability depends on scheduling, crew capacity, and material availability.
2. Estimates, Pricing & Changes
All website prices are estimates and assume typical surface conditions. Final pricing is provided through a written quote or invoice and may differ due to:
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Concrete condition (cracks, repairs, leveling, contamination, moisture)
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Actual square footage
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Chosen base color, flake blend, finish, and add-ons
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Access, travel distance, or special requirements
If unforeseen conditions arise (e.g., excessive moisture, structural cracks, prior coatings), additional costs may apply. Any change in scope must be approved before we proceed.
3. Booking, Deposits & Confirmation
Submitting a booking request on our website does not guarantee an appointment.
A project is confirmed only after:
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We review your request, and
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You accept our quote/invoice and pay any required deposit (if applicable).
Deposits help secure materials and scheduling.
4. Cancellations & Rescheduling
You may cancel or reschedule, subject to availability.
We require at least 48 hours’ notice before the scheduled start time.
Cancellations or rescheduling within 48 hours may result in:
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Loss of deposit, and/or
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A cancellation/reschedule fee (if stated on your quote)
We may also reschedule due to weather, equipment issues, or delays outside our control.
5. Customer Responsibilities
5.1 Clear the Work Area
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Remove all vehicles, tools, storage items, and personal belongings before our arrival.
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Cover any sensitive items that could collect dust or overspray.
5.2 Provide Access & Utilities
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Provide access to the property, including driveway and parking for our team.
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Provide electricity and water if needed.
5.3 Safety & Site Conditions
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Keep children, pets, and non-essential persons away during grinding, coating, and curing.
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Inform us of any known moisture issues, prior coatings, sealers, or structural problems.
5.4 Post-Installation Care
Follow our instructions regarding walk time, drive time, and cleaning.
Failure to follow instructions may:
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Delay curing
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Cause damage
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Affect warranty coverage
6. Contractor Responsibilities
We will complete all preparation and installation in a professional and workmanlike manner according to manufacturer guidelines.
We are not responsible for:
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Pre-existing concrete defects
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Hidden contaminants (oil, grease, sealers) not reasonably detectable
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Minor dust settling
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Minor marks along walls caused by grinding
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Damage caused by items not removed or covered by the customer
If our team causes direct damage, we will repair it reasonably.
7. Substrate Conditions & Limitations
Epoxy coatings rely heavily on the condition of the underlying concrete. We are not responsible for failures caused by:
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Structural movement or settling
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Cracks that form or expand after installation
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Moisture or vapor transmission (hydrostatic pressure)
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Contaminants hidden beneath the surface
If moisture mitigation or repairs are recommended and you decline them, related failures are not covered.
8. Warranty Reference
All installations are covered by a limited warranty for workmanship and adhesion.
Full details—coverage, exclusions, claim process—are available on our Warranty Terms page.
If a conflict exists between this page and the Warranty Terms, the Warranty Terms apply.
9. Payments
Payment terms (deposit, final balance) will be stated on your invoice.
Unless otherwise stated, final payment is due upon completion of the work.
Late or non-payment may:
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Void warranty coverage
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Result in fees or collection activity
Accepted payment methods include those listed on your invoice (cash, card, bank transfer).
10. Website Use & Intellectual Property
All content on this website—including text, designs, graphics, and photos—is owned by Epoxy Garage Solutions or used with permission.
You may not copy or distribute content without written consent.
You agree not to misuse the website or interfere with its functionality.
11. Limitation of Liability
To the fullest extent allowed by law, our total liability for any claim related to our services is limited to the amount you paid for the project.
We are not liable for:
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Indirect, incidental, or consequential damages
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Loss of use of your garage
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Damage to items stored on the floor (vehicles, tools, appliances)
Nothing in these Terms limits your rights under Texas consumer protection laws.
12. Governing Law
These Terms are governed by Texas law.
Any disputes arising out of or relating to our services will be resolved in the appropriate county within the greater Austin area, unless otherwise required by law.
13. Changes to These Terms
We may update these Terms occasionally.
When updated, the “Last updated” date will change.
Continued use of our website or services means acceptance of the updated Terms.
14. SMS/Text Message Terms
By choosing to opt in to text messages from Epoxy Garage Solutions, you agree to receive SMS/text messages related to your quote, booking request, scheduling, project updates, appointment reminders, customer support, and other service-related communications.
Message frequency may vary depending on your project, scheduling status, and communication needs. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After replying STOP, you may receive a confirmation message, and we will no longer send you SMS messages unless you opt in again.
For help, you may reply HELP or contact us at customerservice@epoxygaragesolutions.com.
Consent to receive text messages is not a condition of purchase. You may still request a quote, book a service, or communicate with us by phone or email without agreeing to receive SMS messages.
We do not sell, rent, or share SMS opt-in information or phone numbers with third parties for their marketing purposes. For more information about how we collect, use, and protect your information, please review our Privacy Policy.
Epoxy Garage Solutions
📧 customerservice@epoxygaragesolutions.com
📞 (737) 394-7577
📍 Serving the greater Austin metro area and surrounding suburbs
Refund Policy
A legal disclaimer
Epoxy Garage Solutions
Last updated: 11/172025
At Epoxy Garage Solutions (“we,” “us,” “our”), we strive to provide high-quality epoxy flooring services for every customer. This Refund Policy explains how refunds, deposits, cancellations, and rescheduling work when booking our services.
By scheduling a service with us, you agree to this Refund Policy.
1. Deposits (Non-Refundable)
1.1 A deposit may be required to secure your project date.
1.2 All deposits are non-refundable because we reserve materials, purchase supplies, and block our schedule specifically for your project.
1.3 If you need to reschedule and provide proper notice (see Section 2), your deposit will be transferred to your new approved date.
2. Cancellations & Rescheduling
2.1 Cancellation Notice
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Cancellations made 24 hours or more before the scheduled start time:
✔ Deposit may be transferred to a new date. -
Cancellations made less than 24 hours before the scheduled start time:
✘ Deposit is forfeited.
✔ You may reschedule, but a new deposit may be required.
2.2 Rescheduling
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Rescheduling is allowed one time without penalty if proper notice is given.
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Same-day rescheduling counts as a cancellation and may require a new deposit.
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2.3 Cancellations by Us
If we must reschedule due to:
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Extreme weather
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Equipment failure
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Material shortages
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Crew availability
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Conditions outside our control
We will offer the next available date, and your deposit will be moved with no penalty.
3. Refunds After Work Begins
3.1 Labor & Materials Already Used
Once we begin preparation, grinding, repairs, or installation:
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No refunds are issued for labor already completed
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No refunds for materials used or ordered for your specific color/flake blend
3.2 Customer-Caused Delays
Refunds are not provided if delays occur due to:
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Inaccurate information provided
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Inaccessible work area
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Wet floors, moisture issues, or other site conditions
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Additional repairs discovered that require extra cost
4. Completed Work
After the installation is completed:
4.1 No Refunds for Completed Services
Epoxy flooring is a custom, labor-intensive service.
Once the project is finished:
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Refunds are not offered for completed work.
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Any concerns must be reviewed under our Warranty Terms (available on the Warranty page).
4.2 Warranty Coverage
If an issue is covered under warranty:
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We will repair or recoat the affected area according to the warranty terms
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Refunds are not provided as part of warranty service
5. Additional Charges (If Applicable)
Extra charges may apply for:
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Excessive moisture
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Structural cracks
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Coatings previously on the floor
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Repairs needed before installation
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Extra grinding or leveling
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Customer-requested changes to color, flakes, or finish after materials are purchased
These charges are non-refundable once work begins.
6. Payment Disputes
If you have concerns about your project:
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Contact us directly at customerservice@epoxygaragesolutions.com
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We will work with you to resolve the issue professionally
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Unauthorized chargebacks may result in collection procedures for unpaid balances
7. Contact Us
If you have questions about this Refund Policy, contact:
Epoxy Garage Solutions
📧 customerservice@epoxygaragesolutions.com
📞 (737) 394-7577
Serving the greater Austin metro area and surrounding suburbs
A legal disclaimer
Warranty Terms
Epoxy Garage Solutions
Last updated: 10/17/2025
At Epoxy Garage Solutions (“we,” “us,” “our”), we stand behind the quality of our work. Every epoxy floor installation includes a 5-Year Limited Warranty, with the option to extend coverage to a total of 10 years.
These Warranty Terms apply to both residential and commercial projects unless stated otherwise and should be read together with our Terms & Conditions and Refund Policy.
1. Standard 5-Year Limited Warranty (Included)
1.1 We warrant that our epoxy flooring system will be free from the following defects in materials or workmanship under normal use:
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Peeling or delamination
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Adhesion failure caused by installer error or product defect
1.2 The warranty period is 5 years from the date the project is completed, provided the project has been paid in full.
1.3 This warranty applies only when:
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The floor is used under normal residential or light commercial conditions
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Our care and maintenance instructions have been followed
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No unapproved coatings or modifications have been applied to the floor
2. Optional 10-Year Extended Warranty
2.1 For additional peace of mind, customers may extend coverage to a total of 10 years by paying 10% of the project’s total cost at the time of installation.
2.2 The extended warranty:
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Covers the same types of defects listed in Section 1
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Follows the same limitations and exclusions in these Warranty Terms
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Begins on the project completion date and runs for a total of 10 years (5 years included + 5-year extension)
3. What This Warranty Does Not Cover (Exclusions)
This warranty does not cover:
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Moisture or vapor-related issues, including hydrostatic pressure or moisture coming through the slab
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Cracks, movement, or structural defects in the concrete slab
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Damage caused by chemicals, oils, acids, salt, or other corrosive or staining substances
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Physical damage due to impact, heavy dragging, gouging, or misuse (jack stands, metal edges, etc.)
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Damage from abnormal loads beyond typical residential or light commercial use
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Cosmetic conditions, including:
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Fading or yellowing due to UV exposure
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Tire staining or hot-tire pickup
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Minor surface wear over time
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Issues caused by using the floor before it has fully cured (driving/parking too early)
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Damage or failure resulting from not following our cleaning or maintenance guidelines
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Changes in appearance due to normal wear, dirt, or lack of cleaning
If moisture testing or concrete repairs were recommended before installation and were declined, any related failures are excluded from coverage.
4. Warranty Claim Process
If you believe you have a valid warranty claim:
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Contact us within 30 days of noticing the issue.
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Phone/Text: (737) 394-7577
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Provide:
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Your name and contact information
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Service address
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Approximate installation date
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Photos and a description of the issue
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We will schedule an inspection to evaluate the floor and determine the cause.
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If we determine that the issue is covered under this warranty, we will, at our discretion:
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Repair the affected area, or
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Recoat the affected area, or
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Take another reasonable corrective action
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There is no charge for covered repair or recoating work.
5. Limitations of Liability
5.1 Warranty coverage is limited to the original amount paid for the project.
5.2 We are not liable for:
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Incidental, indirect, or consequential damages
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Loss of use of the garage or other spaces
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Costs related to moving or storing items from the garage
5.3 We reserve the right to determine whether repair, recoating, or partial refund (where allowed) is the appropriate response to a valid claim.
6. Transferability
This warranty is valid for the original customer and property where the floor was installed. It is not transferable to a new owner without our written consent.
If the property is sold, please contact us to discuss possible transfer options.
7. Questions & Contact Information
For questions about these Warranty Terms, to request full documentation, or to submit a claim, please contact:
Epoxy Garage Solutions
📧 customerservice@epoxygaragesolutions.com
📞 (737) 394-7577
Serving the greater Austin metro area and surrounding suburbs.